On Saturday, October 11, 2023, MTN subscribers across Nigeria rejoiced as the additional time debts in their accounts vanished.
The unexpected occurrence elicited both relief and interest among impacted subscribers.
MTN offers the XtraTime service, which allows you to borrow airtime on credit when you run out and pay it back with your next recharge.
@Nkunkumehn wrote: “MTN Nigeria don clear our debts!”
Joy.opukiribestman said: “MTN cleared my 6k debt. Now make I borrow N5,000 if they will clear am again. So MTN don clear N4,000 wey I owe”
@Ibrahim__write also confirmed: “MTN Nigeria clears my 10k debt on a line I’ve never used for 2 years now. Imagine how you would feel when someone you owe says to you, “I dashed you for life” “What a wonderful way to influence customer experience. Did you observe something from the strategy?”
MTN explains debt cancellation
Fusho Aina, Senior Manager External Relations at MTN, acknowledged the debt cancellation in response to inquiries.
However, he stated that the debt elimination in subscribers’ accounts was really a technical error. According to a statement sent:
“MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.
“This is not the case and all balances will reflect accurate figures once the problem is resolved. Our engineers are currently working to ensure this. Please accept our apologies. We regret the inconvenience.”